This is our support center where you can find guidance and answers to frequently asked questions about Meluna Services.
To apply to use services from Meluna (such as Digital Music Distribution, Music Promotion, etc.), you must ensure that you comply with and also agree to Meluna's Digital Music Distribution Agreement.
If you think you meet our requirements, please introduce yourself and the services you are interested in via email below:
Apply NowThere are a few things you need to know including the type of content being distributed.
If you have any questions regarding the distributable content guidelines, you may contact the Meluna Support Team for Distribution Services (distribution@meluna.co.id).
To start Import Bulk Catalog in Meluna, you need to prepare some equipment that we have summarized to make it easier for you to do the import process.
You must fill in the metadata sheet that we have compiled for the Bulk Catalog that you will import.
You can access the import metadata sheet here:
You will also need to prepare the file structure to start importing your bulk catalog. Your file structure should be packaged into a zip file (.zip).
Here is the file structure you should prepare:
📁 mlna_idUser_idImport_ddmmyy
| 📁 upc
| | 🎵 upc_numDisc_numTrack.wav
| | 🎵 upc_numDisc_numTrack.wav
| | 🎵 upc_numDisc_numTrack.wav
| | 🖼️ upc.jpg
Example of Format Usage:
📁 mlna_1_001_240724
| 📁 123456789012
| | 🎵 123456789012_01_01.wav
| | 🎵 123456789012_01_02.wav
| | 🎵 123456789012_01_03.wav
| | 🖼️ 123456789012.jpg
If all your requirements are met, you can submit your bulk import request to the Distribution Support Team (distribution@meluna.co.id).
You can apply for a YouTube Official Artist Channel (OAC) directly through Meluna!
To apply for a YouTube Official Artist Channel (OAC), you must have at least the following minimum requirements:
If you think you have met these minimum requirements, you can apply via the link below:
Apply NowNow, you can add or change your own royalty payment method via the form below.
Set your Royalty Payment MethodThe operational hours for Support Services (Distribution, Finance, WhatsApp) are Monday to Friday, from 10:00 AM to 4:00 PM (GMT +7 Jakarta/Bangkok), primarily in English. Support through WhatsApp is also available in Bahasa Indonesia.
General support services are available 24/7/365.